Legal
Privacy policy
Last updated: [date]
Who we are
Spotter ("we", "us") provides remote personal training through a client app and a coach app. [Company name and registered address] is the controller of your personal information.
What we collect
- Account details: your name, email address and password (stored securely, never in plain text).
- Training information: your goals, chosen plan and coach, bookings, session ratings, and workout progress.
- Health information: injuries, conditions and starting measurements you share with your coach. This is sensitive information and we treat it with extra care.
- Messages and files: messages, photos and files you exchange with your coach.
- Technical information: device type and app usage, used to keep the service working.
How we use it
- To provide your training: matching you with a coach, booking sessions and running live video sessions.
- To let your coach see what they need to coach you safely.
- To send reminders and service messages you have switched on.
- To improve and secure the service.
Who can see it
Your coach can see your profile, health information, messages and sessions. Other clients and coaches cannot. We use trusted providers to host data and run video, who may only use it to provide their service. We do not sell your information.
Your rights
You can ask to see, correct, export or delete your information, and to object to or restrict how we use it. You can also withdraw consent for optional messages at any time. Contact us using the details below.
How long we keep it
We keep your information while your account is active and for [period] afterwards, unless the law requires us to keep it longer.
Security
Access to your information is limited by account, and data is encrypted in transit. No system is perfectly secure, so please use a strong, unique password.
Contact
Questions about privacy? Contact us or write to [privacy email].